Return, Refunds, and Exchanges

Returns and Refunds:

• Same-Day Refunds:
• • We offer a full refund on the same day of purchase, up until the store closes at 10.30pm.
  • Please note that the closing time may vary during special events and periods. For the most accurate information, please check with us.
  • This refund policy applies to purchases made with cash, card, or bank transfer.
  • To receive a refund, kindly return the used product along with the receipt to the store within the specified time frame.
  • Please be aware that refunds cannot be provided after the same-day cutoff time.
  • Refunds will be processed using the same method as the original purchase.
  • If your payment was made in cash, the refund will also be issued in cash. Similarly, bank transfer payments will be refunded via bank transfer.
  • Card purchases will follow the official Bank of Maldives POS machine refund process.
  • Please note that products purchased on sale are not eligible for refunds.

Exchanges and Size Changes:

• Product Exchanges:
• • If you change your mind about a purchase after the refund cutoff time, you have the option to exchange the product for an item of equal value within 7 days.
  • Refunds will not be issued for the price difference in case of exchanging for a lesser-priced product.
  • Any remaining amount from the exchange can be used as store credit.
  • If you decide to exchange for a higher-priced item, you will be required to pay the additional amount directly.
  • Please note that exchanges can only be made in-store, and we do not offer delivery services for these transactions.
• Size Changes:
• • If you need to change the size of a product purchased, you have the option to do so within 7 days.
  • Please visit the store with the original product and receipt.
  • We will assist you in finding the correct size from our available stock.

General Conditions:

• Eligibility for Returns, Exchanges, and Size Changes:
• • To be eligible for a return, exchange, or size change, the product must be unused and in resalable condition.
  • We do not accept returns, exchanges, or size changes for used or damaged products.
  • Products that have been damaged by water are not eligible for return, exchange, or size change.
  • If you have any questions regarding the water-resistance of a product, please seek clarification before making your purchase.
• Exclusions and Limitations:
• • Please be aware that our policy does not cover normal wear and tear, such as minor scuffs, natural fading, or small creases resulting from regular use.
  • Additionally, any damage caused by improper use, accidents, or alterations made after purchase is not covered.

By completing your purchase, you agree to adhere to these terms and conditions.

We greatly value your satisfaction and are dedicated to providing you with a seamless shopping experience.

Thank you.